Effective Communication
Editor Note: This article was originally published in CallCentreHelper.com Our Editor, Megan Jones, interviewed Danny Wareham, Certified Business Psychologist and coach, to find out what the 7 Cs of Effective Communication are and how best to apply them in your contact centre. 1. Clear Clarity is the absence of ambiguity, doubt, and confusion, and can be […]
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What is Business Psychology?
A business or organisational psychologist is a professional who applies psychological principles and practices to the world of business and organisational settings. We use our expertise in psychology to help individuals and organisations improve various aspects of work, leadership, and performance. Our ways of working are evidence-based and supported by a strong code of ethics. […]
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I hate HR
Don’t misunderstand. I’m not saying I hate HR people.(Put those pitchforks down.) Those considering a career in HR tend to really care about people. They genuinely want to make great places to work and improve the employee experience. That’s what they’ve signed up for. But the reality is that HR can be less about people […]
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Boosting morale
Employers recognise that boosting employee engagement is crucial for creating a positive and productive work environment. But often, this “engagement” is focused on something fun or intriguing, rather than being part of a wider people strategy designed to create the environment for the business’ success. An example might be the introduction of a fun day […]
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Building a culture plan
Building a culture plan sits at the core of how you transform organisational cultures. Without a plan, it’s like shooting in the dark: you sort of know where you want to go, but you have no idea how to get there. Most organisations are familiar with building annual plans for infrastructure, IT, people, strategy and […]
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Ghosting: A Recruitment Story
I fell in love. I’d recently come out of a long relationship and was thinking about taking some time for myself, when she appeared on my radar. She wasn’t my usual type, but she intrigued me. Excited me. I was lovestruck almost instantly. We talked about our future, how we complimented each other and all […]
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Why ‘Cultural Fit’ is a Round Hole
The 1985 Arnold Schwarzenegger film Commando had an almost entirely male, 25-40 year old, white cast. The story was written by three white men. The director was the same demographic. Four of the five producers, all three editors, the set designer, the entire production team, the two make-up artists, and the lighting team were all […]
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